Reference

What You Agree To When You Use surga100

These terms set out the rules that apply to your surga100 account — from how you open it, to how deposits via DANA, OVO, or GoPay are handled, to when we may suspend access.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal conditionsAccount suspension rulesIndonesia-region eligibility

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How These Terms Apply to Your Account

surga100 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on surga100, you confirm that you meet the eligibility requirements for your region and that the information you provide is accurate. These terms govern every action taken through your account — including deposits made via DANA, OVO, or GoPay, bets placed on

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any market, and any withdrawal request you submit. Wallet-based deposits are processed through the payment rail you select; once a transfer is confirmed on your wallet side, it is considered received and subject to these terms. Withdrawals are verified against the account details you registered —
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your wallet name must match your account name, or the request will be held for manual review. We may update these terms at any time. When we do, the revised version takes effect as soon as it is published on this page. Continuing to use your
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account after an update means you accept the new terms. If you do not agree with a change, you should stop using your account and contact support before making further transactions. Players in Bekasi and elsewhere in Indonesia access surga100 subject to local law; availability is
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not assured in all regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT INTEGRITY PRACTICE

How We Manage Your Account and Data

surga100 holds account data only for as long as it is needed to maintain your account, process transactions, and meet any applicable record-keeping requirements. We do not sell your data to third parties. Wallet details linked to your account — whether DANA, OVO, or GoPay — are stored in encrypted form and used only for transaction matching and withdrawal verification.

Data Retention

Account and transaction records are kept in line with applicable requirements. You can request a summary of what we hold by contacting support with your account ID.

Cookie Use

We use cookies to keep your session active and to remember your preferred login method. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, lock your account immediately via settings and contact live chat.

Requesting Changes

To update registered wallet details — such as switching from OVO to GoPay — submit a request through live chat with your account verification document. Changes take one business cycle to process.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear — or if you need to dispute a transaction, query a wallet verification hold, or request a copy of your account data — contact our support team through the channels below. We handle terms-related queries separately from general account help, so flag your message clearly.

Live Chat Start a live chat session directly from the surga100 site. Flag it as a terms or account query so it reaches the right team without delay.

Email Support Send a detailed message to our support email for written records. Useful for wallet name mismatch disputes or formal account data requests.

Help Centre Our help centre has a dedicated section on account terms, withdrawal verification steps, and what happens if your DANA or OVO wallet name does not match.

Questions About Our Terms and Conditions

These answers cover the most common questions about how surga100 terms work in practice — from account eligibility to wallet verification and data rights.

These terms apply to anyone who creates and uses a surga100 account. Access depends on local law, and is available only where permitted in eligible regions of Indonesia.

A mismatch between your registered wallet — DANA, OVO, or GoPay — and your account name puts a withdrawal on manual review. Contact support with your account ID to resolve it.

Yes. We publish updated terms on this page as soon as changes take effect. Continuing to use your account after an update counts as acceptance of the revised terms.

Send a request through our support email or live chat with your account ID. We will provide a summary of what we hold within a reasonable timeframe.

Accounts may be suspended if we detect mismatched identity details, suspicious transaction patterns, or if your region becomes ineligible under local law at any point.

Yes. All bets placed on surga100 — including football markets — are subject to these terms. Stake limits, void conditions and settlement rules are outlined in the sportsbook section.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

AccountRegister InfoAbout Us InfoSurga100 Banking

What You Agree To When You Use surga100

How We Manage Your Account and Data

Reach Us About These Terms

Questions About Our Terms and Conditions

01 Who do these terms apply to?

02 What happens if my wallet name does not match my account name?

03 Can surga100 change the terms without notice?

04 How do I request a copy of the data surga100 holds on my account?

05 Under what conditions can my account be suspended?

06 Do the terms cover bets placed on sports markets like football?

Terms & Conditions

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